Kim Bespoke – Returns & Exchanges Policy
At Kim Bespoke, we are committed to ensuring the highest level of satisfaction with our bespoke products. While every piece is crafted with care, we understand that issues may arise. Our returns and exchanges policy is designed to handle such cases professionally and efficiently.
1. Conditions for Returns & Exchanges
Customers are requested to inspect their items upon delivery. Returns or exchanges are accepted immediately upon receipt under the following circumstances:
The item received does not match the type, model, or design as specified in your order or as displayed on our website at the time of purchase.
The order is incomplete, missing components, or missing items from a set.
External damage is present, including torn packaging, peeling, breakage, or other visible defects.
Customer Responsibility: Customers are required to provide relevant documentation or evidence to substantiate any discrepancies or defects, enabling Kim Bespoke to process the return or exchange efficiently.
2. Notification and Return Timeline
Notification Period: Customers must notify Kim Bespoke within 48 hours of receiving the product for missing accessories, gifts, or damaged items.
Return Shipment Period: Products must be returned within 14 days from the date of delivery.
3. Return & Exchange Methods
Customers may choose one of the following options to return or exchange their products:
In-person: Deliver the item directly to any Kim Bespoke store or office.
Mail: Return the product via a postal or courier service to the address provided by Kim Bespoke.
4. Customer Support
For any questions, concerns, or complaints regarding product quality, please contact our dedicated customer care team. Our representatives are available to assist and ensure a seamless resolution to your inquiry.
